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Frequently Asked Questions

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How do I lock/unlock my Gift Card?

You can lock and unlock your Gift Card at any time by logging in to your Gift Card website, select “Lock my Card.” You can also call us any time at 866-902-6082. While your Card is locked, it will be declined for any purchases.

How do I lock/unlock my Student Card?

You can lock and unlock your Student Card at any time by logging in to your My Card Manager app or website, selecting Manage Card, then selecting “Lock my Card.” You can also call us any time at 866-760-3156. While your Student Card is locked, it will be declined for any purchases.

How do I lock/unlock my Travel Card?

You can lock and unlock your Travel Card at any time by logging in to your My Card Manager app or website, selecting Manage Card, then selecting “Lock my Card.” You can also call us any time at 866-760-3156. While your Travel Card is locked, it will be declined for any purchases.

How do I make a payment in Bill Payer?

To make a payment, simply:

  • Locate the payee you wish to pay and enter the dollar amount you want to pay.
  • Enter the payment delivery date or click the calendar icon to display a calendar with available delivery dates in blue.
  • Click on the “Pay” button to make the payment. A confirmation message will appear in the bottom half of the payee tile for your reference.
How do I make deposits into Business Deposit Accounts?

CCCU has many solutions to make deposits for your business. Learn more about making Business Deposit Account deposits.

How do I make deposits into Ministry Deposit Accounts?

CCCU has many solutions to make deposits for your ministry. Learn more about making Ministry Deposit Account deposits.

How do I make deposits into Ministry Savings Accounts?

CCCU has many solutions to make deposits for your ministry. Learn more about making Ministry Savings Account deposits.

How do I make sure a payment has been made?

To view payments that have been made review the list of “Scheduled payments”, “In-process payments”, or “Recently processed payments” on the right hand side of the “My Bills & People I Pay” page. You can click on the “View payment history” link to view additional detail.

How do I order personal checks?

By Phone

Call Deluxe directly at 877.838.5287.

Call a CCCU Member Service Representative at 800.347.CCCU (2228).

By Mail

Send in your reorder slip to Christian Community Credit Union, 255 N Lone Hill Ave., San Dimas, CA 91773

How do I register for Mobile Credit Card?

Download the app from the store, have your card available, and register from the phone. You will verify your identity, select security questions, and create a Mobile Credit Card App user ID and password.

How do I register my checking/savings account as a funding account for my Student Card?

Log into the mobile app or website and select “Load Funds,” then “Bank Account”. You will enter the bank routing number and your specific Account Number.  The ownership of the account must then be verified.  You will receive two small deposits and two debits in the exact amounts of those credits in your bank account within 3-5 banking days.  The description in your bank account will say something similar to “Prepaid Fund Acct Trial Dep”.  Once you see those, log back into your Prepaid Card’s website/mobile app. Go to “Load Funds/Bank Account” and enter those exact trial deposit amounts to confirm verification of your bank account.  After successful verification, you can use your bank account as a funding account for your Prepaid Card.

How do I register my checking/savings account as a funding account for my Travel Card?

Log into the mobile app or website and select “Load Funds,” then “Bank Account”. You will enter the bank routing number and your specific Account Number.  The ownership of the account must then be verified.  You will receive two small deposits and two debits in the exact amounts of those credits in your bank account within 3-5 banking days.  The description in your bank account will say something similar to “Prepaid Fund Acct Trial Dep”.  Once you see those, log back into your Prepaid Card’s website/mobile app. Go to “Load Funds/Bank Account” and enter those exact trial deposit amounts to confirm verification of your bank account.  After successful verification, you can use your bank account as a funding account for your Prepaid Card.