Frequently Asked Questions
You have questions, we have answers! Check out our frequently asked questions below.
Log into the mobile app or website and select “Load Funds,” then “Direct Deposit.” You will be able to see the bank routing number and your specific Account Number. You can provide the routing and Account Number associated with your Prepaid Card to your employer or another entity who pays you. You can deposit all or any portion of your payroll amount to your Prepaid Card on a recurring basis. You can also use this information to receive funds owed to you by the U.S. government, such as a tax return or Social Security checks.
Your Prepaid Card also subscribes to the Fast Pay service which enables your direct deposits to appear in your Prepaid Card account up to 2 days prior to your normal pay date.
Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us.
Your Ministry Savings Account or Ministry Line of Credit can be set up as overdraft protection for your ministry’s checking account(s). If you do not have overdraft protection, call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us to set it up.
Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us.
Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us to request a VISA Debit Card application.
Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or email us.
Your security questions, answers, user ID, and password are validated to verify your identity and account ownership.
It’s a reloadable prepaid Visa debit card, which means you can spend up to the value placed on the card anywhere Visa debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at Visa/PLUS ATMs worldwide. Each time you make a purchase, the amount of that purchase is automatically deducted from the card.
It’s a reloadable prepaid Visa debit card, which means you can spend up to the value placed on the card anywhere Visa or Interlink debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at Visa/PLUS ATMs worldwide. Each time you make a purchase, the amount of that purchase is automatically deducted from the card.
The new user interface is meant to be easy to use and intuitive. Nicknames and the last four digits of the account number will appear on the home page instead of the payee name. If you have not indicated a nickname in the previous system, the payee name will be the default. Make sure your nicknames are unique and specific and you will be able to easily scan, review and pay bills.
The My Card Manager Spend Tracking budgeting component will track your purchases based on budget category. If you choose, upon your initial use of the Prepaid Card, we will track your transactions for the first 30 days. After those 30 days, we will automatically create budget categories and amounts based upon those transactions. You will always have the opportunity to edit (add/delete/change) the budget categories and change the suggested budget amounts. Using the intelligence within the My Card Manager system, we will proactively keep you informed when you are spending within your budget or spending at a rate that is below or above your estimated budget.