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Frequently Asked Questions

You have questions, we have answers! Check out our frequently asked questions below.

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How do I add my card to Apple Pay?

Adding your card to Apple Pay is quick and easy.

1. Open Wallet on your iPhone, iPad, Apple Watch, or Mac.

2. Select “add credit or debit card.”

3. Select the camera icon next to the field labeled “Card Number.” This will allow you to take a photo of your card. Next, enter the security code found on the back of your card and fill in any remaining fields.

How do I add my card to Google Pay?

Adding your card to Google Pay is quick and easy.

1. Open the app on your Android phone or tablet.

2. Select “+” to add a card.

3. Align your card to fit inside the frame to take a picture or select “Add manually.” Next, enter the security code found on the back of your card and fill in any remaining fields.

How do I add my card to Samsung Pay?

Adding your card to Samsung Pay is quick and easy.

1. Open the app on your Samsung device.

2. Select “add”.

3. Align your card to fit inside the frame to take a picture or select “Enter card manually.” Next, enter the security code found on the back of your card and fill in any remaining fields.

How do I apply for an auto loan? 

You can apply for an auto loan online in just minutes. We require a parent or guardian to co-sign to qualify for the loan. There’s no fee to apply. If you need more information, please email us at [email protected] or call us at 800-347-CCCU (2228).

How do I change a nickname?

To change a payee nickname click on the “Options” link below the payee name. Then click on the “Account Information” tab. Next, enter a new nickname, and save your changes. (See screenshot below).

How do I change my password or security questions?

Sign on to the Mobile Credit Card App. Expand the options menu by clicking the 3 horizontal lines in the upper left corner, then click on the pencil icon in the upper right corner. You will be prompted to complete a security process and can then move on to updating your password or security questions.

How do I download the scanner driver?

All new driver installs and driver upgrades should be installed from the documentation tab in RDCexpress.

How do I find an ATM when I travel – especially overseas?

Visit our website at myCCCU.com/locations or use the ATM locator found at visa.com for participating Visa ATMs both domestic and abroad.

How do I get a (PIN) for access to Online Banking or CALL- 24?

To get your PIN for Online Banking access, contact us during our business hours at 800.347.CCCU (2228). Our business hours are Monday through Thursday 9am – 5pm and Friday 9am – 6pm.

How do I get a PIN for Call 24 set up for my business account?

Contact Christian Community Credit Union at 800.347.CCCU (2228) ext. 6216.

How do I get a Student Card?

Click here to order personalized Student Cards directly.

How do I get a Travel Card?

You can order personalized Travel Cards at myCCCU.com/prepaid.