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Frequently Asked Questions

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How do I change my password or security questions?

Sign on to the Mobile Credit Card App. Expand the options menu by clicking the 3 horizontal lines in the upper left corner, then click on the pencil icon in the upper right corner. You will be prompted to complete a security process and can then move on to updating your password or security questions.

How do I download the scanner driver?

All new driver installs and driver upgrades should be installed from the documentation tab in RDCexpress.

How do I find an ATM when I travel – especially overseas?

Visit our website at myCCCU.com/locations or use the ATM locator found at visa.com for participating Visa ATMs both domestic and abroad.

How do I get a (PIN) for access to Online Banking or CALL- 24?

To get your PIN for Online Banking access, contact us during our business hours at 800.347.CCCU (2228). Our business hours are Monday through Thursday 9am – 5pm and Friday 9am – 6pm.

How do I get a PIN for Call 24 set up for my business account?

Contact Christian Community Credit Union at 800.347.CCCU (2228) ext. 6216.

How do I get a Student Card?

Click here to order personalized Student Cards directly.

How do I get a Travel Card?

You can order personalized Travel Cards at myCCCU.com/prepaid.

How do I get Cash Management set up for my business account?

Contact Christian Community Credit Union at 800.347.CCCU (2228) ext. 6216 or email us.

How do I get the funds from Set-aside back into my available balance?

You can transfer the funds out of Set-aside back to your available balance at any time using the mobile app or website.

How do I know the balance on my Student card?

You can check your balance at our Web site, myCCCU.com, or by calling customer support at 866-760-3156. Since a merchant may not be able to tell how much money is on the card, keeping track of your balance is a sure way to know how much you have to spend.

How do I know the balance on my Travel card?

You can check your balance at our Web site, myCCCU.com/prepaid, by calling your local branch, or by calling customer support at 866-760-3156. Since a merchant may not be able to tell how much money is on the card, keeping track of your balance is a sure way to know how much you have to spend.

How do I know when my eBills are delivered?

Once you set up an eBill, you will automatically receive an email notification when your eBill arrives. There are also notifications on the “My Bills & People I Pay” page of the new Bill Payer to alert you of any eBills that need your attention. (See example below.)