Visa Gift Card FAQs
What is the Visa Gift Card?
Your Christian Community Credit Union Visa Gift Card is a non-reloadable prepaid Visa Debit Card with a specific dollar value. Your Visa Gift Card and its value are accepted at most places Visa Debit is accepted.


How can I check the balance on my Gift Card?

Call the number on the back of your card for balances and transaction history or visit the Credit Union's website at mycccu.com. Both Personalized Gift Cards (cards purchased online) and Non-Personalized Gift Cards (cards purchased in the branch) will have to be registered prior to reviewing the account information online.


How can I use my Gift Card?

You can use your Christian Community Credit Union Visa Gift Card at most places Visa Debit is accepted. See Terms and Conditions for further information.


What should I do when the merchant's sales terminal asks me to press 'Debit' or 'Credit'?
You should always press the 'Credit' button. Although the Visa Gift Card is not a credit card, the transaction is processed like one. You should always sign a sales receipt.


When I swipe my card, the terminal asks me to input my PIN. What is my PIN?
 A Personal Identification Number (PIN) is not issued with the Christian Community Credit Union Visa Gift Card. If a PIN is requested, simply press 'Cancel' on the terminal, and then select 'Credit' to complete your transaction.


What if the item I want to purchase exceeds the value of my Gift Card?
If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Visa Gift Card and that you will pay the difference in cash, check, credit or debit card. If the purchase amount exceeds the available balance of the Visa Gift Card, the transaction will not be approved.


What do I do if I need to return an item?
In the event you need to return an item you purchased with your Visa Gift Card, the merchant will handle the item in accordance with Visa guidelines. The merchant may credit your card (put the funds back on the card) thereby increasing your available funds.
 

What happens when the funds are spent?
When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.


What should I do if my Visa Gift Card is lost or stolen?

Contact Christian Community Credit Union Visa Gift Card Center immediately at 1-866-902-6082. Additionally, read the Christian Community Credit Union Visa Gift Card Center Terms and Conditions contained in this cardholder for important Visa Gift Card information.


Is there a service charge to purchase a Visa Gift Card?
A $5.95 service charge applies per online gift card purchase, including shipping and handling.
A $4.95 service charge applies per in-branch gift card purchase.



   

 

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