FAQs

 


1Personal Accounts
  • How can I get free checking?
  • How can I make deposits into my credit union savings or checking account?
  • How do I get a Personal Identification Number (PIN) for access to Online Banking or CALL- 24?
  • How do I order personal checks?
  • Is it O.K. to get our checks printed from an outside company?
  • What ATMs can members of Christian Community Credit Union use?
  • What if I forget my Call-24/Online Banking Personal Identification Number (PIN)?
  • What is Christian Community Credit Union's routing number?
  • Who do I contact to report a lost or stolen Credit Card or Visa Check Card?
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    2Ministry Accounts
  • Can I receive my ministry’s bank statements online?
  • Can our ministry access our account(s) online?
  • Can we have our checks printed with our preferred business check supplier?
  • Do you offer a solution for churches to accept offerings, tithes, etc. online?
  • How can banking be convenient for my ministry when Christian Community Credit Union only has two locations in Southern California?
  • How can I make deposits into my ministry’s account(s)?
  • How can I obtain a copy of a check that has cleared in our ministry’s account?
  • How do I re-order checks?
  • How do I reorder deposit tickets and endorsement stamp(s)?
  • How do I report my ministry ATM or VISA Check Card lost or stolen?
  • How do I send a wire request?
  • How do I set up my ministry account for Free Online Bill Payer?
  • How do I set up overdraft protection for my ministry checking account?
  • How do we open an additional checking, savings, money market, and/or certificate?
  • How do we request an ATM card or VISA Check Card?
  • How do we update the signers on our ministry’s account(s)?
  • How would our ministry reset our PIN for electronic banking?
  • If I sign up for eStatements can I still receive paper statements in the mail?
  • Our church would like the ability to accept credit card payments. Is this a service that Christian Community Credit Union offers?
  • What do I do if I am locked out of Cash Management?
  • What is CCCU's ABA number/routing number?
  • What is the minimum opening deposit for a Ministry Checking Account?
  •  
    3Business Accounts
  • How can we get free checking on our business account?
  • How do I get a PIN for Call 24 set up for my business account?
  • How do I get Cash Management set up for my business account?
  • How do we order our Business checks?
  • Where can we make business deposits if we cannot get to Christian Community Credit Union?
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    1Personal Accounts
     
    Q: How can I get free checking?
    A:
    Here are four ways to "free checking":
    1. Switch to Christian Community Credit Union! If you've never had our Checking, a Classic Checking or Interest Checking account is free for one year.
    2. Receive a Basic or Interest Checking account free for every month you have a direct deposit into your account.
    3. Show school spirit! High school and college students (age 17-24) get Student Checking free.
    4. Maintain a minimum daily balance of $750.00 or more to waive the monthly service fee.

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    Q: How can I make deposits into my credit union savings or checking account?
    A:
    There are several convenient ways to make deposits to your Christian Community Credit Union account depending on your circumstances:
     
    MOBILE DEPOSIT: You can deposit checks fast with your mobile device.
     
    BANK-BY-MAIL:  Deposits can be mailed to:
    Christian Community Credit Union
    PO Box 3012 Covina CA 91722
     
    ATM / CUSERVICE CENTER
    You can make deposits at select ATMs through the CO-OP network and CUService centers. Please note that not all ATMs in the CO-OP network accept deposits. > Search for a deposit location near you
     
    DIRECT DEPOSIT:
    Deposits can be made electronically through direct deposit of payroll, Social Security and pension. 

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    Q: How do I get a Personal Identification Number (PIN) for access to Online Banking or CALL- 24?
    A: Contact us at 800.347.CCCU (2228).

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    Q: How do I order personal checks?
    A: Call Deluxe directly: 800.328.7205
    By mail: Send in your reorder slip to Christian Community Credit Union
    By phone to the Credit Union: Speak with Financial Services Representative at 800.347.CCCU (2228).


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    Q: Is it O.K. to get our checks printed from an outside company?
    A: If the member were to use an outside company such as a direct mail marketer, then the member accepts full responsibility for the production, delivery, processing, and any potential information shared with 3rd party suppliers. The Credit Union agrees to use Deluxe to produce the member's check packages. Deluxe catalog will be the only check products provided under contract, to our members. Deluxe stands behind all products with a 100% unconditional guarantee. Lastly, Deluxe does not sell information to 3rd parties. In fact, we do not only meet, but also exceed all GLB requirements for consumer and data privacy. GLB refers to the Gramm Leach Bliley Privacy act, which dictates how much customer information financial institutions can share with third parties.
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    Q: What ATMs can members of Christian Community Credit Union use?
    A: > ATM Information
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    Q: What if I forget my Call-24/Online Banking Personal Identification Number (PIN)?
    A: Call us at 800.347.CCCU (2228) during normal business hours. Financial Services can assist you in choosing a new one.

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    Q: What is Christian Community Credit Union's routing number?
    A: 322274831
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    Q: Who do I contact to report a lost or stolen Credit Card or Visa Check Card?
    A: Call the 24-hour Cardholder Services at 800.449.7728.

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    2Ministry Accounts
     
    Q: Can I receive my ministry’s bank statements online?
    A: Yes, sign up for eStatements.
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    Q: Can our ministry access our account(s) online?
    A: Yes, you can register for Online Banking or Cash Management. Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us to discuss which option would be the best for your ministry.
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    Q: Can we have our checks printed with our preferred business check supplier?
    A: Yes, you may order checks with any third party supplier. Please ensure that the financial institution information section is accurate and meets the Credit Union's specifications. Call 800.347.CCCU (2228) to request a check specification sheet.
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    Q: Do you offer a solution for churches to accept offerings, tithes, etc. online?
    A: Yes, Christian Community Credit Union has customized solutions for ministries that allow their members to give automatically from their checking or savings account and/or credit card. Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us to find out more about the different options available.
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    Q: How can banking be convenient for my ministry when Christian Community Credit Union only has two locations in Southern California?
    A: Through our Affiliate Deposit Program, you can make deposits at Bank of America. For more information or to get set up, call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us.
    > Deposit Access Locations and Cash Access Locations

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    Q: How can I make deposits into my ministry’s account(s)?
    A:
    Choose the deposit program that is convenient for your organization:
    • Affiliate Deposit Program: Make deposits at a local deposit affiliate. Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us to find out more about this service. 
      > Deposit Access Locations
    • At CU Service Centers® and other Network locations.
    • BANK-BY-MAIL: Deposits can be mailed to: Christian Community Credit Union PO Box 3012 Covina CA 91722
    • At Christian Community Credit Union
      255 N. Lone Hill Ave. San Dimas, CA 91773 or
      101 S. Barranca Ave. Covina, CA 91723

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    Q: How can I obtain a copy of a check that has cleared in our ministry’s account?
    A: If your account is set up with Online Banking or Cash Management, click on the check number in the account history to retrieve the front and back image of the check. Only checks cleared within the past 90 days can be retrieved online. For an image of checks that are older, call 800.347.CCCU (2228). If your ministry’s account is not set up with internet access, call 800.347.CCCU (2228) to request check copies.
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    Q: How do I re-order checks?
    A: By phone: Deluxe Direct: 800.328.7205
    By mail: Send reorder coupon to Christian Community Credit Union
    By visiting: deluxeforms.com

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    Q: How do I reorder deposit tickets and endorsement stamp(s)?
    A:
    Email your deposit ticket order request to reorder@mycccu.com. Please indicate the following information.
    • Ministry Name
    • Ministry Account Number (Member Number and Suffix)
    • Address
    • City, State, Zip
    • Contact Person
    • Phone Number
    • Email

    Quantities of 200 will be ordered at a time. Note: Deposit tickets may not be ordered through an outside vendor.


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    Q: How do I report my ministry ATM or VISA Check Card lost or stolen?
    A: Call 800.449.7728.
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    Q: How do I send a wire request?
    A:
    To manually request a wire transfer, mail a request on ministry letterhead with two authorized signatures to Christian Community Credit Union. Please include the following information:
    • Beneficiary Bank Name
    • Receiving Bank ABA Number
    • Beneficiary Name
    • Beneficiary Account Number
    • Beneficiary Address
    • Wire Amount
    • Wire Fee Acknowledgement
    • Contact Person Name and Phone Number
    • Ministry Account Number
    • Authorized Signatures
    You can also initiate wires online. Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us to sign up for this service.

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    Q: How do I set up my ministry account for Free Online Bill Payer?
    A: Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us.
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    Q: How do I set up overdraft protection for my ministry checking account?
    A: Your Ministry Savings Account or Ministry Line of Credit can be set up as overdraft protection for your ministry’s checking account(s). If you do not have overdraft protection, call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us to set one up.
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    Q: How do we open an additional checking, savings, money market, and/or certificate?
    A: Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us.
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    Q: How do we request an ATM card or VISA Check Card?
    A: Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us to request an ATM or VISA Check Card application.
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    Q: How do we update the signers on our ministry’s account(s)?
    A: Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us.
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    Q: How would our ministry reset our PIN for electronic banking?
    A: Call The Ministry Development Group at 800.347.CCCU (2228) or eMail us.
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    Q: If I sign up for eStatements can I still receive paper statements in the mail?
    A: No, once signed up for eStatements you will no longer receive paper statements in the mail.
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    Q: Our church would like the ability to accept credit card payments. Is this a service that Christian Community Credit Union offers?
    A: Yes, whether you are running a bookstore, café, camp, conference or school, CCCU will provide the equipment and merchant account you need to accept and manage your credit card processing. With our fast set-up time, you can begin accepting credit cards within two business days. Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us to get started.
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    Q: What do I do if I am locked out of Cash Management?
    A: Please follow the instructions below:
    • If you are not the designated administrator call your ministry’s designated administrator.
    • If you are the ministry’s designated administrator, call a Cash Management Specialist at 800.347.CCCU (2228) ext. 6124, 6166 or 6246.

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    Q: What is CCCU's ABA number/routing number?
    A: 322274831
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    Q: What is the minimum opening deposit for a Ministry Checking Account?
    A: $100.00
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    3Business Accounts
     
    Q: How can we get free checking on our business account?
    A: Keep an average balance of $2,500 in the account per month.
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    Q: How do I get a PIN for Call 24 set up for my business account?
    A: Contact Christian Community Credit Union at 800.347.CCCU (2228) ext. 6216.
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    Q: How do I get Cash Management set up for my business account?
    A: Contact Christian Community Credit Union at 800.347.CCCU (2228) ext. 6216 or eMail us.
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    Q: How do we order our Business checks?
    A: By phone: Deluxe Direct: 800.328.7205
    By visiting: deluxeforms.com

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    Q: Where can we make business deposits if we cannot get to Christian Community Credit Union?
    A:
    Businesses can make regular deposits at one of our Affiliate Banking Locations that is set up at the time the account is opened. There will be special deposit tickets provided by Christian Community Credit Union to make the deposits.

    Choose the deposit program that is convenient for your organization:
    • Affiliate Deposit Program: Make deposits at a local deposit affiliate. Call The Ministry Development Group at 800.347.CCCU (2228) ext. 6216 or eMail us to find out more about this service. 
      > Deposit Access Locations
    • At CU Service Centers® and other Network locations.
    • BANK-BY-MAIL: Deposits can be mailed to: Christian Community Credit Union PO Box 3012 Covina CA 91722
    • At Christian Community Credit Union 
      255 N. Lone Hill Ave. San Dimas, CA 91773 or
      101 S. Barranca Ave. Covina, CA 91723


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