Equifax Data Breach

Equifax, a leading credit report provider, announced on September 7, 2017 that 143 million people could be affected by a recent breach of its data system. Cybercriminals stole important personal information that included names, Social Security numbers, birth dates, addresses, and some driver's license numbers.

Equifax is one of the three major credit report companies and as such, your personal information may have been compromised by this breach. To help you determine if your information has been breached, and to mitigate its impact, we have prepared the following questions and answers.


How do I know if my personal information was part of the breach?

Equifax has promised to send direct mail notices to consumers who were impacted by this breach.


Is Equifax providing any resources and information to help customers that may have been impacted?

Yes, Equifax has established a dedicated website, www.equifaxsecurity2017.com. This site includes information about the breach, a search tool to determine if you may have been impacted, and the option to opt in to credit monitoring services offered by Equifax.


Can I call Equifax instead of using their website?

Equifax has set up a dedicated call center to help and can be reached at 866-447-7559. This call center is open every day (including weekends) from 7:00 a.m. – 1:00 a.m. EST.


What other actions can I take to help protect my account?

  • Call us at 800.347.CCCU (2228) to place a code word on your credit union account. We'll use the code word to validate your identity when you contact us.
  • Monitor ALL your financial institution activity (not just Christian Community Credit Union's). If they occur, notify the appropriate financial institution immediately.
  • Read about how to report and recover from identity theft including freezing your credit report and steps to take with the three different credit bureaus to dispute any unauthorized entries.
  • Visit our Privacy & Security page to learn about our privacy policy along with information and videos on fraud protection and what to do if you believe you are a victim of fraud.
  • Place a fraud alert with any of the three credit bureaus - Equifax, Experian and TransUnion. This alerts potential creditors or lenders to take extra steps to identify you. You need to contact only one credit bureau to place an identity theft freeze and they are required to notify the other two credit bureaus.
  • Get a free credit report online. Upon review, if you find unauthorized activity, notify the financial institution or other agency immediately!

How can I protect my card from fraud?

We offer services that give you added security to protect you from fraudulent charges on your card.

1. Actual time to receive a transaction alert is dependent on wireless service and coverage within area. Visa Purchase Alerts may not be available in all areas. Account activity qualifying for Visa Purchase Alerts may vary by issuer. Additional terms, conditions, and restrictions may apply.
2. A qualified transaction is any transaction routed through Visa.


What else should I watch for?

Remain diligent and watch for misleading emails and phone calls. Generally, there is an increase in scam attempts associated with these types of breaches.


Helping you keep your information protected is our top priority.

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