CCCU MISSION STATEMENT:
Our mission is to partner with members and ministries to help them become better stewards and achieve their financial goals.

VISION STATEMENT:
Making a positive difference.

CLASSIFICATION:
WIRE REPRESENTATIVE I, GRADE 8

FLSA STATUS:
NON-EXEMPT

REPORTS TO:
AVP, ELECTRONIC SERVICES
VP/ELECTRONIC SERVICES

LOCATION:
COVINA

HOURS:
MONDAY - FRIDAY, 8:00am to 6:00pm (Flexible 40 hours per week)

SALARY:
$14 to $18 per hour, relevant on past experience

BENEFITS:
Medical, Dental, Life Insurance, LT Disability, Vision Reimbursement Plan, Section 125 Plan, EAP, Pension and 401(k) Plan

GENERAL RESPONSIBILITIES:
Cultivate and retain member accounts by determining the nature and extent of each member's financial service needs and make them aware of additional services and accounts available; give each member the best possible service; actively sell and promote the credit union's full line of investments and financial services in person, over the phone and in writing.

Employee is empowered to meet member needs and resolve disputes at the initial point of contact in as quick a manner as possible, using any appropriate measure available within the scope of his/her abilities and pre-approved guidelines.

PRINCIPAL ACCOUNTABILITIES:
• Process all domestic and international wire requests received from Financial Services, Ministry Relations, Member Services, Ministry Lending, and Real Estate in accordance with Regulation J and OFAC regulations
• Select and print wires received through Digital Insight’s Cash Management for current date processing
• Run all wires through Office of Foreign Assets Control (OFAC) for a possible match
• Ensure wires contain correct route transit identifiers and destination information utilizing the Federal Reserve
• Cross reference international banking information with the World Bank Directory for correspondent banks
• Correspond through secured email system with member accounts both domestic and international for reference numbers and verification of wires processed
• Provide assistance to both internal and external members to ensure the wires are transmitted properly and in accordance to the service standards
• Work with branch staff to resolve wire variances with originators
• Provide quarterly reports for international wires sent in foreign currency
• Maintain all wire licenses that are required for sanction countries. Stay informed of all expiration and renewal dates for licenses currently on file
• Verify with the Office of Foreign Assets Control for up-to-date sanctions and restrictions
• Back up and assist with monthly processing express pays immediate payments to loans
• Back up and assist in corresponding with corporate accounts for ACH return notifications and notifications of change on account processing through Goldleaf or Cash Management
• Other related duties as assigned

REQUIREMENTS:
Two years of PC knowledge and experience required
Two years of operations’ experience required
Knowledge of word processing (Word preferred) and spreadsheets (Excel preferred)
Basic accounting principles and math aptitude
Typing skills at 30 wpm
10-key by touch at 25 kpm
Ability to lift up to 20 lbs
Ability to take initiative
Analytical and interpretive skills for problem solving
Strong organization, communication and time management skills
Aptitude for detail work
Acquire knowledge of credit union loan policies
Analytical skills to infer information from data
Ability to work in a fast-paced team environment, handle multiple tasks and prioritize work
Ability to exercise confidentiality
Ability to work as part of a team
Regular attendance and punctuality
Professional appearance
English literacy

This job description is to be used as an employee guideline. Management reserves the right to amend this job description if necessary.