What is Travel & Emergency Assistance?
Who is eligible for Travel & Emergency Assistance?
How do I get these services?
Is there a charge for these services?
What are the specific services and what do they provide?

What is Travel & Emergency Assistance?
Help when you don’t know where to turn. You can count on a wide range of Visa emergency services available whenever and wherever you need them, 24 hours a day, 365 days a year.

We will make every reasonable effort to respond when you have an emergency–even if you need assistance beyond the services listed here. Please understand that, due to occasional problems such as distance, location, or time, neither Visa nor its service providers can be responsible for the availability, use, cost, or results of any medical, legal, transportation, or other service.

Who is eligible for Travel & Emergency Assistance?
You, your spouse, and your children (provided the children are dependents under 22 years old) may all take advantage of these special emergency services.

How do I get these services?
They’re as close as the nearest phone. You simply call the Program Administrator at 1.800.847.2113, any hour of the day or night. If you are outside the United States, call collect at 1.410.902.8011.

Is there a charge for these services?
No. Visa Travel & Emergency Assistance is available to Visa cardholders at no additional charge.

Please note: Visa Travel & Emergency Assistance provides assistance and referral only.
You are responsible for the cost of any actual medical, legal, transportation, cash advance, or other services or goods provided.

What are the specific services and what do they provide?
Visa Travel & Emergency Assistance will put you in touch with the appropriate emergency services should the need arise. Here are some of the ways we can help:

• Emergency Message Service
  Can record and relay emergency messages for travelers, immediate family members, or business associates. Please note: Visa will use reasonable efforts to relay emergency messages in accordance with program guidelines and limitations, but cannot take responsibility for the failure to transmit any message successfully.
• Medical Referral Assistance
  Provides medical referral, monitoring, and follow-up. The Program Administrator can give you names of English-speaking doctors, dentists, and hospitals; assign a doctor to consult by phone with local medical personnel, if necessary, to monitor your condition, keep in contact with your family, and provide continuing liaison; and help you arrange medical payments from your Visa card or personal account. Please note: All costs are your responsibility.
• Legal Referral Assistance
  Can arrange contact with English-speaking attorneys and with U.S. embassies or consulates if you’re detained by local authorities, have a car accident, or need legal assistance. In addition, the Program Administrator can coordinate bail payment from your Visa card or personal account. The Program Administrator can also follow up to make sure bail has been properly handled. Please note: All costs are your responsibility.
• Emergency Transportation Assistance
  Can help you make all the necessary arrangements for emergency transportation home or to the nearest medical facility. This even includes arranging to bring your young children home and staying in contact with family members or employers. In the case of a death, the Program Administrator can make arrangements for returning the remains of the deceased home. Please note: All costs are your responsibility.
• Emergency Ticket Replacement
  Helps you with the carrier’s lost ticket reimbursement procedures if you should lose your ticket and can arrange delivery of a replacement ticket to you. Please note: All costs are your responsibility.
• Lost Luggage Locator Service
  Can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage. The Program Administrator can also arrange a cash advance with your Visa issuing bank. However, you are responsible for the cost of any replacement items shipped to you.
• Emergency Translation Service
  Provides telephone assistance in all major languages and helps find local interpreters, if available, when you need more extensive assistance. Please note: All costs are your responsibility.
• Prescription Assitance and valuable Document Delivery Arrangements
  Can help you get prescriptions filled or replaced, subject to local laws, and can even arrange pickup and delivery of prescriptions filled for you at local or nearby pharmacies. It can also help transport critical documents which you may have left at home or elsewhere. Please note: All costs are your responsibility.
• Pre-Trip Assistance
  Can give you information on your destination before you leave–information such as ATM locations, currency exchange rates, weather reports, health precautions, immunizations, and required passport visas.